IT Support Specialist – 2nd Line

We are looking for an IT Support Specialist (2nd Line) to support critical in-house logistics and manufacturing systems used on production lines in the automotive industry. The role focuses on ensuring system availability, troubleshooting incidents, and supporting business-critical applications that control material flow and production supply in real time.

Responsibilities

• Provide Level 2 application and system support for inhouse logistics and manufacturing systems

• Monitor, analyze, and resolve incidents in QS and PROD environments

• Support systems used on assembly lines to ensure timely and accurate material delivery

• Analyze system behavior based on configuration, thresholds, and production signals

• Troubleshoot client-server applications running on Linux and Windows environments

• Work closely with internal IT teams, production, and logistics stakeholders

• Support deployments, configuration changes, and system stability initiatives

• Participate in on-call rotation from 16:00, year-round

Must-have requirements

• Experience in IT Support Level 2 (application or system support)

• Troubleshooting skills in Linux-based server environments

• Experience working with databases (Oracle 19c is used on this project)

• Understanding of client-server concepts

• Fluent German and English (spoken and written)

• Experience with Apache Web Server

Nice-to-have requirements

• Experience in manufacturing, production, or logistics environments

• Familiarity with industrial or production-related applications

• Experience supporting systems in high-availability or 24/7 environments